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Shipping & Returns
All items are for shipping throughout Australia only. If you would like an item from this store and are located internationally, please visit our territory specific site for more information. Alternatively, please feel free to contact our Sales Team on 1800 802 924, or email [email protected] for a quote.
Generally, all orders are processed and shipped within 48 hours from Monday - Friday. We use a variety of Shipping Methods depending on the item's size, weight and dimensions. We will endeavour to use the most efficient method available to us at the time of dispatch.
Majority of items in our store are shipped via Express Courier Service. Couriers are unable to deliver to a PO Box and require a full street address for all deliveries. Our courier also requires a contact phone number for all deliveries. Failure to provide a street address or phone number in checkout may result in shipping delays.
If you would like your order to be shipped to your Business or Place of Work, please include both your first and last name as well as the Company name in Checkout.
Shipping & Delivery FAQ's
1. How long will my item take to arrive?
Your order will be shipped from our Dispatch Centre in Byron Bay in Northern NSW, Australia. Please see below the approximate delivery times to your state:
- NSW: 1-4 days
- QLD: 1-5 days
- VIC: 2-4 days
- SA: 4-7 days
- WA, TAS & NT: 5-10 days
2. I missed the courier, what now?
Any attempted delivery with no one to sign, without "Authority to Leave" selected on your order, will result in an attempted delivery card being left at the address. The courier delivery card will ask for you to contact the courier, to either organize a new delivery or a pick up from their depot or at nearest Australia Post Office. If you require assistance please feel free to contact Customer Support on 1800 802 924.
3. Can I give Authority to Leave?
Yes, you can. Our couriers are able to deliver to an address without a signatory if we give "Authority to Leave". To do this, simply specify that you give Authority to do so in Checkout along with clear instructions for the courier, for example: "Leave under the back porch". If "Authority to Leave" is selected, and the courier leaves the parcel, we (BioChef), hold no responsibility if the parcel is then missing from the shipping address. Selection of "Authority to Leave" is deemed by our couriers as a signature from the recipient.
4. How can I track my order?
You will receive an email within 48 hours with your tracking number and a link to the couriers direct website. From here, you will be able to enter your specific tracking number, and then track your item until it is 'On Board for Delivery'! If you require any assistance to track your order, please do not hesitate to contact Customer Support on 1800 802 924.
5. Can I cancel or change my order?
If you would like to change or cancel your order with us, please contact our Support Team on 1800 802 924 or email [email protected], please quote your order number when communicating with our Support Team.